FAQ
The nearest city center to the hotel is Hersonissos, just 5 km away. The nearest major city is Heraklion, located 30 km from the hotel.
The nearest airport to Lyttos Mare Resort is Heraklion Airport (Nikos Kazantzakis), which is approximately 23 km away.
From the airport to the hotel, guests can either take a taxi directly from Heraklion Airport or book a private transfer in advance through our partners at https://www.creteprivatetransfer.gr/en/reservation-form?hotel=116
Our hotel does not provide shuttle service; however, we do have external partners for a private transfer: https://www.creteprivatetransfer.gr/en/reservation-form?hotel=116. Guests who will reserve their accommodation through our official website www.lyttosmare.gr for minimum 5 nights, will be benefit by a Complimentary Private Transfer from & to Heraklion Airport.
Yes, there is a parking area at the hotel. You can find it by following the relevant signs, and it is free of charge.
Yes, the hotel offers two charging stations for electric vehicles located in the parking area.
Yes, you can book a taxi at the reception desk anytime you want.
Yes, public transportation is available nearby. There is a bus station on the main road, approximately 700 meters from the hotel’s main entrance.
To join the hotel’s Loyalty Program:
1. Visit our website.
2. Click “Book Now” at the top right of your screen.
3. Press the blue button that says, “Lyttos Mare Loyalty Club”.
4. Follow the steps to complete your registration.
Yes, there are exclusive offers for Loyalty Program members. Membership levels and benefits include:
- Bronze Member (1–29 Points): 10% discount on selected rates available online
- Silver Member (30–69 Points): 12% discount on your immediate following stay
- Gold Member (70+ Points): 15% discount on your immediate following stay
Additional Benefits for All Loyalty Members:
- Early Check in / Late Check out (subject to availability)
- Free Private Airport Transfer (from/to Heraklion airport, valid for min 5 nights stay)
- Spa Voucher 20% (beauty services excluded, valid on selected room types & for min 5 nights stay)
- Welcome Drink
- Welcome Offer in room
Credit/debit cards.
The deposit requirement depends on the payment policy of your reservation.
Of course. You are kindly requested to send the relevant invoicing details (company name, address, VAT number) by email in advance, at reservations@lyttosmare.gr. The invoice will be issued and sent by email, upon the departure date.
Yes, there are special promotions for returning guests, and the discount depends on your Loyalty Program level: Bronze, Silver, or Gold.
If you have any issues completing your booking, you can contact reservations@lyttosmare.gr.
You can make a spa reservation as soon as you arrive at the hotel by contacting the spa reception, or you can book in advance by emailing lyttosmare@aegeospas.gr.
Yes, the spa facilities can only be used by guests 16 years old or older.
All outdoor pools of the hotel, including those at the Water Park at our sister hotel Lyttos Beach, are not heated, and their temperature depends always on the weather conditions.
Yes, there is an indoor heated swimming pool, which is heated during specific periods (e.g., March, April, May & October), and it’s available daily and free of charge. Children under 16 years old can use this pool daily 10:00-13:00 only under parental supervision.
All pools including those in rooms, are filled with sea water except from the kid’s pool, the indoor pool and the rainbow pool, which are filled with sweet water.
Yes. The gym can be used daily and free of charge.
Yes. The gym area has age restrictions. It is accessible only to individuals 16 years of age and older. Anyone under the age of 16 may use the facilities only when accompanied and supervised by a parent or legal guardian.
No, you do not need to pay extra to use the gym. The gym facilities are included in the all-inclusive offer.
Yes, the resort has a Teens Club.
Our Teens Club welcomes teenagers between 12-17 years old.
Yes, there are daily activities for teenagers. Teenagers can enjoy:
-The water park (seasonal)
-Daily animation programs for teenagers (seasonal)
-Daily shows (seasonal)
-Sports facilities.
Yes, the resort has an animation team that organizes shows and programs for adults too. (seasonal)
Yes, the resort organizes evening entertainment shows. (seasonal)
The resort offers a variety of sports and activities, including:
-Archery
-Basketball
-Table Tennis
-Pickleball (extra charge)
-Football
-Paddle (extra charge)
-Tennis (extra charge)
-Water Sports (extra charge)
Yes, you can book tennis or other racket sports courts in advance by contacting our colleagues at the Tennis Academy, at sportscenter@lyttosbeach.gr.
The check-in time is at 15:00, and the check-out time is at 11:00.
Yes, you can request an early check-in or late check-out, but it is subject to availability during your stay.
Yes, in accordance with government regulations, all guests are required to pay an accommodation climate tax at check-in. The current rate is €15 per room, per night from 01.04 to 31.10. Please note that these rates are subject to change.
Yes, we do have accessible rooms available for guests with disabilities; however, wheelchair-accessible rooms are very limited. Therefore, we kindly ask that you contact us directly at info@lyttosmare.gr.
Yes, you can use the hotel facilities before check-in and after check-out. All facilities are available as soon as you arrive, and on your departure day, if your pick-up time is late, you can enjoy the hotel facilities free of charge.
Yes, all rooms are equipped with an iron and ironing board.
No, all our rooms are equipped with walk-in showers.
Yes, all rooms have coffee and tea-making facilities.
Yes, you can request a room upgrade after booking, but it depends on availability and the hotel’s flexibility at that time.
You can make a special room request by sending an email to the hotel.
All our rooms except the family units are equipped with one double bed plus one full sized sofa bed (dimensions of one single bed). We can either add separate sheets and blankets for two guests, but the mattress remains double, or we prepare the sofa bed which has a normal mattress – 0.90*2.00m.
Food Options (5):
- Main Restaurant (International cuisine)
- Thymari Taverna (Greek cuisine)
- Street Food Snack Restaurant (Street food / Self Service)
- Wok & Chopsticks (Fusion Asian cuisine)
- Argentinian Steak House (a la carte Restaurant)
Drink Options (4):
- Lobby Bar
- Main Bar
- Pool Bar Rainbow
- Beach Bar (mid June – mid September)
Yes, we do have the Argentinian Steak House a la carte Restaurant.
-Guests with a minimum of 7 nights stay can enjoy a dinner free of charge* once per week.
-Guests with less than 7 nights stay or those who wish to dine a la carte one or more times, will have a 50% discount on the listed prices*
*By choosing one of the “Prime Cuts” dishes, you get a discount of €20.00
at the chosen dish price
Yes, the resort offers an early breakfast upon request. For guests who will not reach the dinner in time, there will be cold plates in their room.
Guests who will reserve a room with individual pool through the hotel’s official website can add the floating breakfast in their reservation at the time of booking. All other guests are more than welcome to make their request upon arrival at the reception desk. This service is provided at an extra cost.
Yes, the resort offers vegan, vegetarian, lactose-free, gluten-free, and other options to cater to every taste and dietary requirement.
Yes, drinks are included in the All-Inclusive Program. However, a wide selection of special whiskies, spirits, cocktails, bottled wines, champagnes etc. are also available at extra cost.
Restaurant reservations can be made on the spot by contacting the restaurants directly or via our hotel application.
Yes, the resort offers premium international alcoholic beverages.
Yes, during dinner a smart casual dress code applies to all restaurants. Flip flops, shorts and sleeveless are not allowed.
Yes, access is included in the package. However, use of the tennis, paddle and pickleball facilities requires an additional fee for court rental and equipment.
Typically, open from early morning until late evening (08:00 AM – 21:00 PM).
Court/lesson reservations can be made via email at sportscenter@lyttosbeach.gr.
Yes, there is an extra charge for renting sports equipment and for booking the courts. You can get detailed information about prices by contacting the sports center at sportscenter@lyttosbeach.gr.
Yes, we provide sports equipment for our guests. (extra charge)
Yes, certified trainers are usually available for a fee. Sessions can often be booked in advance through the sports center. (extra charge)
Teenagers are welcome but may need to be accompanied by an adult. Some facilities have age restrictions for safety reasons.
Yes, but they will need to contact the Sports Center directly at sportscenter@lyttosbeach.gr.
Yes, non-accompanied minors are not accepted. The minimum age to make a reservation is 18 years old. Also starting from 2026, Lyttos Mare will be an adults-friendly hotel, accommodating guests aged 12 years and older.
The two resorts operate separately, while the only common facility is the Waterpark and the Snack Bar of the Waterpark (located at Lyttos Beach).
Yes, Wi-Fi is available throughout the resort.
No, pets are not allowed.
Yes, all rooms include a safety deposit box, free of charge.
Yes, an ATM is available in hotel premises.
Smoking is only permitted outdoors and on room balconies. It is not allowed inside the rooms or restaurants, and please note that smoking indoors may result in a fine charge to your room.
Yes, our reception operates 24/7.
No, the resort facilities are exclusively for registered hotel guests.
Yes, there are towels available in your room. They can be exchanged daily at our Mini Market store.
No, sunbeds cannot be reserved. Towels left unattended for long periods may be removed by staff.
Yes, a doctor’s service is available at an additional cost.
When the doctor is not present, the nearest private medical center (open 24 hours)
Yes, car and bike rentals are available on-site, managed by trusted external partners:
-Car Rentals: https://creteroyal.com/
-Bike Rentals: https://cyclingcreta.gr/
Yes, a laundry service, dry-cleaning and ironing service are available (at extra charge).
During the summer season in Crete, the weather is typically hot and sunny, with temperatures ranging from 28°C to 35°C. The climate is perfect for beach and outdoor activities.
All hotel buildings feature spacious corridors and elevators servicing all floors, except the Deluxe Junior Suite Beachfront with Individual Pool. Ramps are available throughout the resort. Pool access is via stairs, while beach access is possible with a wheelchair up to the sand.
Yes, the resort organizes weddings and private events. More information can be found at the following link: www.lyttosmare.gr/offers/ .
Yes, the resort offers special packages for birthdays and anniversaries. (extra charge)
Yes, the resort is open to social media collaborations.
Our offers are always subject to availability at the time we receive your request.
Please feel free to contact us at info@lyttosmare.gr